To begin with, is your arrow the correct spine? Not that it would cause this issue, but it will have an affect on the ability of getting it in tune. Those should be the 340's.
These specs are from Bob at the Mathews' tech department I obtained several years ago and they are the "standard" setup on the newer Mathews bows and they should be set extremely close to these specs if he set it up correctly. First, measure your axle to axle�it should be 32" and then measure your brace height, which obviously for you will be 6.5. Secondly, check the timing hole in the cam�the string HAS TO be completely centered in the timing window. If it is not centered then the string will either not be bottomed out, or it will be over-extended�there is no margin with that cam for the cam to be properly timed. Then, check for idler lean- lay an arrow against the bow-arm side of the idler, it should run parallel down the string and be 1/8th of an inch above the string at the nocking point. After that, make sure the arrow is centered against the berger hole on the riser cutout. Then take a tape measure and measure from the riser to the center of the arrow�it should be between 13/16ths and 11/16ths. Then finally check your nocking point�it should be 1/4" above the 90 degree mark when using a bow square. Like I said, these are starting points but often they are almost dead-on as long as everything else is within spec. I would measure all of this yourself before you take it back to him so you have an idea of what is wrong and DO NOT let him deviate from Mathews' own guidelines because obviously he has already done that with his "eyeball" I bet! If you have any problems measuring then PM me and I'll give you my number so I can walk you through it.
Best of luck to ya!