Will I ever go to a big box store to have my stuff worked on. Of the six arrows I originally bought, one insert was messed up. Nothing would screw into it. So, I took it in. Gave it to the kid behind the counter and told him what was going on. He first said it was my fault somehow and he would do his best. So, he then lit the torch, got the removal tool red hot, screwed it in, and melted the end of my arrow. I then told him what he did and wanted a new arrow. Instead of getting me a BRAND NEW one, he reached into a bin of random arrows, pulled one out that had the same spine and told me this will do. He cut it, put an insert into it and handed it back. Unfortunatly, I did not have enough time to talk to a manager. I got home, looked over the arrow, and found that it is 2 inches too long and has a straight fletch to it. Needless to say, I have a junk arrow. Awesome.