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Tenpoint customer service

i have had great dealings with ten point customer service always went above and beyond what i expected. cant say the same for excaliber
 
Same here. Had an insert come out of a bolt after it passed thru the target. Lost the insert and BH. Someone told me to call their CS and they would replace it. They did. Sent me new inserts and a new BH. Great company.
 
Not trying to be negative, but they are not working with me. Month old bow, cracked limb, 50 shots, and not csi for me. I loved the bow until that.

Once cracked:
called dealer-says he will call them in the morning. Dealer calls next day says they told him to tell me to deal with them.

Ten point- called and explained what dealer said. The girl says that's funny we opened 30 minutes ago and your dealer is lying. Makes a return number gives it to me. One hour later i get a follow up email from a form i sent in before calling. The email says if i call they could send me a replacement out. I call back, girl don't want to listen and pawns me off to another guy. Guy listens and i say if you have email i will send pics. So i send pics-tracking number-authorization number-all dealer info, Monday 10 minutes after phone call and no response. Yesterday i leave two messages for the two top people on their web site, 7:15am i know their not open. Not a word and 900 dollars plus 29 dollars shipping i am still with a broke bow.

I don't expect mericals happen but you would think the would try to help someone out, especially since its only a month old. This is just my experience and by no means mean to inflame anyone, just what's happening to me. When and if i get it back together i am sending it back up the road to dealer for refund and switching back to Excalibur's.
 
DEER REPELLANT said:
Not trying to be negative, but they are not working with me. Month old bow, cracked limb, 50 shots, and not csi for me. I loved the bow until that.

Once cracked:
called dealer-says he will call them in the morning. Dealer calls next day says they told him to tell me to deal with them.

Ten point- called and explained what dealer said. The girl says that's funny we opened 30 minutes ago and your dealer is lying. Makes a return number gives it to me. One hour later i get a follow up email from a form i sent in before calling. The email says if i call they could send me a replacement out. I call back, girl don't want to listen and pawns me off to another guy. Guy listens and i say if you have email i will send pics. So i send pics-tracking number-authorization number-all dealer info, Monday 10 minutes after phone call and no response. Yesterday i leave two messages for the two top people on their web site, 7:15am i know their not open. Not a word and 900 dollars plus 29 dollars shipping i am still with a broke bow.

I don't expect mericals happen but you would think the would try to help someone out, especially since its only a month old. This is just my experience and by no means mean to inflame anyone, just what's happening to me. When and if i get it back together i am sending it back up the road to dealer for refund and switching back to Excalibur's.
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Just got a ten point titan before season and one reason was supposed great customer service , please let us know how this works out, you have me worried , and I am sorry about what is happening, hopefully it will work out. I I had a lot of money I would buy you one and send it to you. Good luck
 
Ok, just shipped out the rest of my bow. I explained my concerns for failure and about being a month old. So instead of refund I asked if I could up grade to the turbo. He called back and said they didn't have any but they are upgrading me to the tactical for same price difference of 200. Mine was just a defective limb. Trust me I am a believer they will fix any concerns.
 

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