Let me ad this. I didn't/don't expect them to take my word for it. I didn't/don't have a problem with sending the string back. It all probability, they would fix it. However, they offer a one year no questions asked warranty. When they said I had to send it back for them to see "IF" the warranty would cover it, that is what I had the problem with. Along, with the tone of the message that their strings were to good to have that happen. They never did say they wouldn't fix it. However, not shipping when they said they would, the cable messing up, and them having to see if the warranty would cover it after advertising a no questions asked warranty, that was three strikes as far as I'm concerned.