Apparently a gremlin attacked some of my Garmin stuff over the winter.
First trip out, the foot pedal for my Garmin Force trolling motor was stone dead. I called Garmin and we unsuccessfully tried several things. They determined that I needed a new pedal and offered to send me a new one for half the regular price. Mine is 3 and a half years old and out of warranty. I completed the transaction and they shipped it out the same day.
After getting my new pedal I went out again, and it worked great, but my livescope was acting crazy. I did everything I knew to do, including the latest update. It still was acting up so I called Garmin again. They said that I had already done everything they would've suggested and the next step was a new transducer. My transducer was 2 years old last month, but they said they would send me a new one at no charge as long as I shipped mine back. The new one shipped out the same day.
I've been running Garmin electronics exclusively for over 10 years and every time I've called I've been thoroughly impressed. It's good to see a company still providing excellent tech support and customer service.
First trip out, the foot pedal for my Garmin Force trolling motor was stone dead. I called Garmin and we unsuccessfully tried several things. They determined that I needed a new pedal and offered to send me a new one for half the regular price. Mine is 3 and a half years old and out of warranty. I completed the transaction and they shipped it out the same day.
After getting my new pedal I went out again, and it worked great, but my livescope was acting crazy. I did everything I knew to do, including the latest update. It still was acting up so I called Garmin again. They said that I had already done everything they would've suggested and the next step was a new transducer. My transducer was 2 years old last month, but they said they would send me a new one at no charge as long as I shipped mine back. The new one shipped out the same day.
I've been running Garmin electronics exclusively for over 10 years and every time I've called I've been thoroughly impressed. It's good to see a company still providing excellent tech support and customer service.
